Refund Policy
A legal disclaimer
The information provided on this page outlines the refund practices of Directive Solutions LLC. This policy is intended to clearly communicate our position regarding payments for services rendered. It does not constitute legal advice. For guidance specific to your situation or jurisdiction, please consult qualified legal counsel.
Refund Policy - the basics
Directive Solutions LLC provides professional transaction coordination, listing management, and operational support services to real estate professionals and brokerages.
Because our services are time-based, customized, and intellectual in nature, payments made for services are non-refundable unless otherwise expressly stated in a written agreement signed by both parties.
Once services have commenced, time, strategy, communication, and operational resources are allocated specifically to the client’s business. For this reason, refunds are not applicable.
Payment terms and service commitment
By engaging Directive Solutions LLC and submitting payment, you acknowledge and agree to the following:
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Fees are earned upon engagement and allocation of services
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Payments are non-refundable
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Partial refunds are not issued for unused time, changes in business direction, or termination of services
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Ongoing service arrangements are governed by the applicable service agreement
In the event of a billing error, clients must notify us within seven (7) business days of the charge for review.
Exceptional circumstances
Refunds may only be considered in rare and exceptional circumstances at the sole discretion of Directive Solutions LLC and must be documented in writing.
Nothing in this policy overrides the terms of a separately executed service agreement.
Questions regarding billing
If you have questions regarding billing, invoices, or service terms, please contact:
Anna@directivesolutionstc.com
Directive Solutions LLC